>> Monday, August 10, 2009

Security researchers zero in on Twitter hackers

"This was a very targeted attack, and what the research shows is that it was aimed at one particular person, and that person's accounts on Twitter, Facebook, YouTube and LiveJournal," said Dave Marcus, director of security research at antivirus vendor McAfee.
McAfee has identified six separate DDoS attacks against various accounts registered to a user pegged as "Cyxymu," as well as a simultaneous spam e-mail campaign aimed at Cyxymu's Gmail account.
"We back-traced and correlated the data the attacks targeting Facebook, Twitter and others, and found commonalities in the IP [address] information," Marcus said.
Although McAfee was as of yet unable to identify the botnet responsible for the DDoS attacks, its trace-backs revealed that 29% of the machines composing the army of hijacked computers were located in Brazil. Turkish PCs accounted for another 9%, and Indian systems made up another 8%.
Marcus declined to guess the botnet's size. "That's kind of point of contention," he said. "In the case of Twitter, they've gone down before anyway, so it could have been small. Facebook, however, tends to be a lot more resilient, with a lot more load balancing and defensive measures." That might indicate the botnet, which
hampered Facebook but didn't knock it offline, is larger.
"We're still looking at which botnet it was that did this," Marcus said.
So is Don Jackson, director of threat intelligence for SecureWorks and a noted DDoS expert, who last year at this time investigated
Russian "cybermilitia" attacks against Georgia, the former Soviet republic that was then battling Russian military forces over a territorial dispute. "We don't have indication that it's part of a known botnet," Jackson said today. "For such a high-volume, high-profile DDoS [attack], there's a conspicuous lack of evidence."
Jackson and other researchers at SecureWorks haven't seen the usual chatter in known hacker and "hacktivist" forums, been able to locate any botnet command-and-control servers showing evidence of having ordered the DDoS attack, or found any clues that the usual commercial DDoS suspects, who make a living renting out bots for such attacks, were involved.
"Either we had a serious breakdown in our security intelligence on this, or the commercial DDoS guys have researched, and found, different ways to mask their attacks," said Jackson.
However, what data SecureWorks does have points to multiple DDoS attacks launched against the pro-Georgian blogger, Jackson said, backing what Marcus has said.
Even so, Jackson was mystified at the lack of hard information. "We have all kinds of feelers out there to find out if this is a Georgia versus Russia thing," he said. "We have all kinds of triggers that would tell us if that was the case. But so far, there's been nothing."
Last August, Russian hackers mobilized an ad hoc DDoS against numerous state-sponsored sites in Georgia, including its foreign ministry's, defense department's and president's sites. At the time, researchers said that the attacks had left Russian hacker fingerprints.
Today, Jackson said there might well be a connection between last year's attacks and those against Twitter, Facebook and others yesterday. He cited the circumstantial evidence of the dates -- Georgia attacked the break-away province of South Ossetia on August 7, and Russia responded the next day.
"There's certainly a lot constant hackers involved over there, but there's no chat about it at all in the usual places," Jackson said. "But I think it would be unusual for them to self-mobilize for an attack of this size, against one person."
That would add weight to the idea that a commercial DDoS operator might have been involved. If it was a Russian group that specializes in DDoS attacks, "the cost would be free," said Jackson, adding that it was conceivable that the botnet had been donated to the cause of hitting Cyxymu.
"Hacktivism is very much back," said McAfee's Marcus. "But it's really hard to say that this is the beginning of a trend, this targeting of individuals that leads to collateral damage [like the Twitter outage]."
On the plus side, Marcus said, when Twitter went dark for several hours the outage prevented not only the innocent from using the site, but also the criminals, who rely on Twitter as a launch platform for spam and malware distribution.
"I guarantee that they were irritated," Marcus said.
For its part, today Twitter co-found Biz Stone acknowledged that the micro-blogging site had not restored full service, and was in fact
still fending off attacks. He also hinted at a confirmation of what McAfee, SecureWorks and other security firms said today, that the attacks had some kind of political agenda.
"The ongoing, massively coordinated attacks on Twitter this week appear to have been geopolitical in motivation,"
Stone said in a company blog posted just before 2 p.m. Eastern.
"However, we don't feel it's appropriate to engage in speculative discussion about these motivations," Stone said.

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Microsoft ties Dynamics CRM to Twitter

Microsoft has integrated its Dynamics CRM (customer relationship management) software with Twitter, in just the latest move by an enterprise software company to latch onto the wildly popular micro-blogging service.
The social-networking
accelerator -- part of three new add-on modules Microsoft is releasing for Dynamics CRM -- culls and catalogs relevant Twitter messages, such as a discussion about the Dynamics user's company, and provides various analytic tools.
The integration, announced Thursday, is also meant to help Dynamics users boost their sales databases. Twitter usernames can be converted into a Dynamics CRM customer record or sales lead, to which more data, such as a phone number, can be added over time.
So far the accelerator is only compatible with Twitter, but Microsoft is planning to connect with other social networks as well.
Microsoft's move to connect with Twitter follows a similar announcement made in March by rival CRM vendor Salesforce.com. And an entire software company,
CoTweet was formed around the goal of tapping Twitter's potential for CRM.
Twitter itself could end up getting in the CRM game, such as through a paid service that tracks and analyzes conversations around particular brand names, Forrester Research analyst Jeremiah Owyang speculated in a recent blog
post.
Meanwhile, Microsoft's ongoing accelerator strategy reflects another trend: How traditional software vendors are responding to the rise of SaaS (software as a service), which is marked by frequent small updates, instead of a major release once a year or two.
The other two CRM accelerators announced Thursday include a module that helps customers manage sales opportunities along with partners, and one for connecting Dynamics CRM systems to company portals.
The modules can be downloaded at no charge and will be available within the next few weeks, according to Microsoft.

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Microsoft offers Office 2010 file format 'ballot' to stop EU antitrust probe

Microsoft will add a file format "ballot" to Office 2010, part of a wider move to fend off European Union (EU) antitrust regulators and block massive fines.
In a proposal submitted to the European Commission two weeks ago, Microsoft spelled out a range of promises related to Office, its desktop and server software, and other products to address antitrust concerns first expressed by officials in January 2008.
At that time, the commission announced it had
launched a pair of probes into Microsoft's business practices after receiving complaints. One of the investigations revolved around Microsoft's bundling of Internet Explorer (IE) with Windows, and was triggered by a protest filed by Norwegian browser maker Opera. The other -- prompted by a complaint submitted by the European Committee for Interoperable Systems, a trade group that has been vocal about Microsoft's behavior -- involved Office, Microsoft's market-dominant productivity suite.
Microsoft has been accused of favoring its own Office formats over rivals, and in the process hindering other developers in their attempts to build software that works smoothly with Microsoft's Word, Excel, PowerPoint and other business applications.
On July 24, Microsoft's general counsel, Brad Smith,
announced two deals to the commission, one each on IE and Office.
Microsoft is so confident that its IE proposal will be accepted by the Brussels-based regulators that it has
dumped plans to sell a special browser-free version of Windows 7 in the EU this fall. That deal centers around a "ballot screen" which will let Windows users download and install rival browsers.
Its proposal for Office includes a stipulation similar to the IE ballot; for the suite, it will let European customers select the default file format from an unspecified number of choices. Office 2010 is slated to hit the streets next year.
"Beginning with the release of Office [2010], end users that purchase Microsoft's Primary PC Productivity Applications in the EEA [European Economic Area] in both the OEM and retail channel will be prompted in an unbiased way to select default file format (from options that include ODF) for those applications upon the first boot of any one of them," Microsoft said in its proposal [
download Word document]
Microsoft did not spell out how the file format "ballot" will appear to users, or what choices, other than ODF (Open Document Format), the open-source word processing, spreadsheet and presentation document standard, will be shown.
But the company did promise to provide a tool to corporate IT departments that would let them set the default file format for Office 2010. "Beginning with the Office Customization Tool released with Office [2010], an updated Office Customization Tool that will have a mandatory prompt to affirmatively select the default format for file saving for Microsoft's Primary PC Productivity Applications will be made available to IT administrators in EEA," said Microsoft.
Although Microsoft made concessions in May 2008 to support ODF -- it made good on them in
Office 2007 Service Pack 2 (SP2), which shipped in late April 2009 -- EU officials reacted cautiously. "The commission would welcome any step that Microsoft took toward genuine interoperability, more consumer choice and less vendor lock-in," the antitrust agency said last year.
Microsoft's newest offer may hint at an impending resolution to the Office investigation. On the day Microsoft delivered its proposals, the commission said the plan needed "further investigation before the Commission reaches any conclusion as to the next steps," phrasing that the group had not used before when discussing the interoperability inquiry.
If EU regulators accept Microsoft's proposal, the deal would run at least 10 years.

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